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Our Terms Set Out What You Need to Know

When you open an account with asiabokies, you agree to the terms that govern how we operate your lobby, process your deposits via DANA, OVO, GoPay and QRIS…

Account creation & verificationPayment & withdrawal policiesYour data & account security
asiabokies Our Terms Set Out What You Need to Know
TERMS QUESTIONS

How to Reach Us About Your Account Terms

Live Chat Support Open the help icon in your lobby footer and connect with our team.
Email Inquiries Send questions about your account terms, data retention, or withdrawal policies to our support…
Account Settings Review your terms agreement, privacy notice and payment method settings directly in your account…
YOUR ACCOUNT SECURITY

How We Protect Your Account & Data

Login Verification

Your account is protected by a password you create and confirm. We recommend a strong password. If unusual activity occurs on your account, we lock it immediately and contact you through your registered email or phone.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, your payment information is encrypted and never stored in full on our servers. We follow payment industry standards to keep your wallet details secure.

Withdrawal Verification

Before we approve a withdrawal, we verify that the destination account matches your deposit method and account history. This protects both your funds and prevents unauthorized transfers from your wallet.

Transaction Records

We retain transaction records for the period required by local regulation. Your deposit and withdrawal history is visible in your account at all times for your review and records.

Dispute Resolution

If you dispute a charge or withdrawal, report it to our support team with details. We investigate within a defined timeframe and communicate the outcome directly to your registered contact methods.

Account Requests

You can request a copy of your data, ask for corrections, or request deletion of non-essential information. Submit requests through your account or contact support; we respond within the timeframe specified in our privacy notice.

Frequently Asked Questions About Our Terms

Go to the login page and select 'Forgot Password.' We'll send a reset link to your registered email. Click the link, create a new password, and you'll be able to log in again. If you don't receive the email, check your spam folder or contact our support team.

No. Creating multiple accounts under the same identity or using different names to open duplicate accounts violates our terms. If we detect duplicate accounts, we reserve the right to close them and forfeit any funds. One account per person is the rule.

Minimum and maximum limits depend on your chosen payment method—DANA, OVO, GoPay or QRIS—and are displayed during deposit. These limits exist to protect your account and prevent unauthorized activity. You can adjust your deposit preferences in your account settings.

Withdrawals are verified within 24 hours. Once verified, funds return to your original payment method—DANA, OVO, GoPay or QRIS—usually within one business day. During high-volume periods, processing may take longer; we'll notify you of any delays.

Accounts inactive for 12 months may be subject to closure under our terms. Before closure, we send a reminder to your registered email. If you wish to keep your account, log in or contact support. Any remaining balance is handled according to local regulation.

Yes. Visit your account settings and select the closure option. You can withdraw your full balance before closing, or request that we process a final withdrawal as part of the closure. Once closed, reopening requires verification steps.

Contact our support team immediately with your transaction ID and details. We open an investigation and keep you informed of the outcome. Disputes must be reported within 30 days of the transaction for us to act on your behalf.